Delivery times depend on your location:

Canada: 3–6 business days
France: 3–6 business days
Europe & USA: 6–10 business days

We aim to process and ship your order as quickly as possible.

Yes, we ship worldwide. Wherever you are, you can enjoy Karila Cosmetics products.

We offer free shipping on orders above a certain amount (displayed at checkout).

Once your order is shipped, you will receive a tracking number by email to follow your delivery in real time.

We accept secure payments via:

Credit/Debit cards
PayPal
Apple Pay / Google Pay (if available)

Yes. All transactions are encrypted and secured to protect your personal and payment information.

Yes. Our products are formulated to suit different skin types, including:

Oily skin
Dry skin
Combination skin
Sensitive skin

They are also adapted to all skin tones, including melanin-rich and caucasian skin.

We recommend a complete routine including:

A purifying cleanser (e.g. Caramielis soap)
A toner with salicylic acid
A targeted serum
A lightweight moisturizer

Using a full routine provides better and faster results.

Yes — and it is highly recommended. Our products are designed to work together as part of a complete skincare routine.

Results may vary depending on your skin type and consistency. Most customers notice visible improvements within a few weeks of regular use.

Our formulas combine natural ingredients and scientifically proven actives to ensure both effectiveness and skin safety.

Yes, most of our products are designed for daily use (morning and/or evening depending on the product). Always follow the instructions provided on each product.

If you are not satisfied with your order, please contact our support team. We will guide you through the return process.

Please contact us immediately with a photo of the issue. We will resolve it as quickly as possible.

Refunds are handled on a case-by-case basis depending on the situation. Customer satisfaction is our priority.

You can reach us via:

Email
Website contact form
Phone / WhatsApp: +1 (873) 355-4909

Yes. Our team can help you choose the right products based on your skin type and concerns.